Terms & Conditions
Your contract is with
Filpi Ltd. Registered in England and Wales: company number 7419721.
Registered office: Honey Barrett, Pharmacy Chambers, High St, Wadhurst TN5
The following Terms shall have the meanings set out below when used in these Booking Conditions:
‘We', 'Our', ‘Us', ‘Wells Ballet Courses’, ‘The Directors’ means Filpi Limited.
Holiday', ‘Course’, ‘Retreat´means the course booked by you or any person on your behalf.
These conditions apply to all courses and retreats, and govern your relationship with Filpi Ltd. Please read them carefully before making a booking.
1. Making your Booking
When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority (and when a party member is less than 18 years old, the authority of a parent or legal guardian) to accept and does accept on behalf of the party the terms of these booking conditions.
A booking is confirmed when we receive the deposit, as detailed in the course information. We will then issue you with a booking confirmation, at which point a contract is formed between us. We reserve the right to refuse any booking prior to issuing the booking confirmation. If we do this, we will promptly refund any money you have paid us.
2. Paying for your Course
In order to confirm your place on a certain course, you must pay the deposit as detailed on the course information. The balance of the cost of your arrangements (including any surcharge where applicable) is due, at the latest, one month before your arrival. Any extras arising during your tine with us, should be settled, in cash, at the end of your stay.
3. Prices and website accuracy
The information and prices shown on this website may have changed by the time you come to book your arrangements, and we reserve the right to raise or lower our prices at any time. Although we make every effort to ensure the accuracy of the website information and prices at the time of loading, regrettably errors do occasionally occur, and we reserve the right to correct errors in both advertised and confirmed prices. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
4. Cancellations and refunds
If you need to cancel your Course, at any time once your booking has been confirmed, we will retain the deposit paid. No refunds will be considered after the start date of the course. If you decide to leave the premises before your booked departure date, no refund will be made for unused accommodation or other services.
Note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
5. Your Arrival and Departure
The arrival and departure times detailed in the Course information, must be adhered to. Other arrival times can only be considered in exceptional circumstances.
6. Your Obligations and Behaviour
When you book a Course with us you accept responsibility for the proper conduct for yourself and your party.
You agree to comply with the Regulations set out in the property and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the property and the furnishings, bedding and towels clean and in good condition.
You agree not to cause any damage to the property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring rooms.
You agree not to smoke whilst on the premises.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
Unauthorised guests are not allowed to enter the property. If this rule is breached we reserve the right to ask you to leave with no refund due.
You agree to allow us, or any representative of ours, access to your room(s) at any reasonable time during your stay for the purpose of cleaning and making essential repairs.
If we are of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time, failing which, you will be responsible for meeting our full legal costs as a result of your actions.
7. Events beyond our control
No reimbursements are made for late arrivals or early departures, regardless of the reasons.
We are pleased to accept full responsibility for arranging, with reasonable skill and attention, any course booked with the company. The services and facilities included in your course will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. However, the ‘lead name’ understands that during the course of the course, certain events may occur, which are beyond the control of Filpi Ltd, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) accident or illness, war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control. The ‘lead name’ agrees to assume all risks associated with the course and indemnifies the Directors and hosts against all claims arising from his/her participation.
Accordingly, we wish to make it quite clear that we will not, under any circumstances, be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any clients, unless caused by either the proven negligence of, or a proven lack of diligence by Filpi Ltd. Every booking is accepted subject to the conditions imposed by these outside companies or agencies and any claim with respect to such matters must be made against the appropriate principal.
The ‘lead name’ understands that those participating in the course/holiday, undertake activities at their own risk, and agree to exonerate Filpi Ltd from any liabilities, including, but not limited to liabilities and claims as a result of any injuries or deaths or damages arising thereof.
We cannot be responsible for any personal possessions that are misplaced, stolen or damaged, during a course/holiday, or if left behind on the premises.
9. Adverse weather conditions
We cannot be responsible for weather conditions that adversely affect the client’s ability to participate in activities offered in any of our programmes. Furthermore, if, in our opinion,
conditions are hazardous due to adverse weather, activities may be curtailed or cancelled. If published activities are cancelled for any reason, we will do everything possible to find alternative activities for our guests.
10. Cancellation or modification of Programmes / Holidays
We begin planning the arrangements we offer many months in advance and so we reserve the right to make changes to and correct errors in holiday and course details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings at any time. For example, if the minimum number of clients required for a particular arrangement is not reached we may have to cancel it. Most changes are minor, but in the rare event of full cancellation of a Course or Holiday, we will offer clients the choice, if there is time before the due start date, of an alternative Course or Holiday if available, or full refund of any monies paid.
11. Promotional materials
We reserve the right to use any photographs, art work, video footage etc, of clients (children or adults), on our websites and in any of our future publications or advertising materials.
12. Special requests and medical problems
If you wish to make a special request, you must do so at the time of booking. The fact that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that you let us know as soon as possible, so that it can be speedily resolved. Discussion of any problems whilst you are in residence will usually enable shortcomings to be rectified promptly. If any complaint cannot be resolved during your stay you must write to us with full details within 14 days of your departure date.